The breakdown that used to last two weeks.
Tuesday evening: Awa has no hot water. She takes a photo of the water heater, opens Locagex and sends it. Five minutes.
Wednesday morning: the plumber listed by the agency has seen the request, visited and quoted. The manager approves the quote at noon.
Thursday: job done, invoice issued, file closed. Three days, not two weeks. Nobody shouted down the phone.
